What We Refund

At AW Leather Bags, we accept return and refund requests for:

• Bags purchased on our official website awleatherbags.com
• Items that are unused and in like-new condition
• Products with the original packaging intact (dust bag, tags, any protective materials)
• Items showing manufacturing defects or issues noticed upon delivery

We cannot accept returns or issue refunds for:

• Items that show visible signs of use or damage after purchase
• Damage caused by improper care, exposure to liquids, or harsh products
• Customized items made specifically for the customer (when clearly stated at checkout)

How to Request a Refund

You may request a return and refund within 30 days from the delivery date.

To start your return request, please contact us by email at:
awleatherbags@gmail.com

In your message, please include:

• Full name
• Order number
• Purchase date and delivery date (if available)
• Photos of the product (overall, details, and any defects)
• A short explanation of the reason for the return

Our team will review your request and reply with detailed instructions on how to proceed. (Please do not ship the product before receiving our confirmation.)

Once the returned product has been received and inspected, the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Refund Processing Times

We handle each return request with care and as quickly as possible.

• Your return request is typically reviewed within 3–5 business days after your email.
• Once we receive the returned item, our quality check requires 5–7 business days on average.
• After approval, refunds are processed within 7–10 business days, depending on your payment provider.

In total, from the return arrival to the refund being issued, the process may take up to 14–20 business days.

For any updates or questions regarding your case, feel free to contact us at: awleatherbags@gmail.com

Prices, Shipping Costs & Refunds

If your return is approved, we will refund:

• The price of the purchased item
• Any taxes included in your order total

Return shipping costs are generally the customer's responsibility, except in the following cases:

• The product arrived with a manufacturing defect
• The wrong item was delivered

In such situations, after verification, we can offer:

• A replacement (if available)
• Or a full refund, depending on your preference and availability

Prices on awleatherbags.com are shown in euros (€) and may change over time. Refund conditions apply to the actual price paid at the time of purchase.

Frequently Asked Questions

Can I return a bag after using it?

No. We only accept returns for unused items in like-new condition, with original packaging included.

How long do I have to request a refund?

You have up to 30 days after delivery to email us your return request.

How do I start the return process?

Simply email us at awleatherbags@gmail.com with your order number, photos, and reason for the return. We will provide instructions.

Do I have to pay for return shipping?

Yes, unless the product has a manufacturing defect or you received the wrong item. In those cases, we will cover the cost after verification.

When will I receive my refund?

Once we receive and inspect the item, refunds are usually processed within 7–10 business days. Your bank or payment provider may take additional time to finalize it.

Can I exchange an item instead of getting a refund?

If the desired product is available, we can arrange an exchange. Please contact us by email to check availability.